A Great Gift We Can All Afford To Give

Many years ago, a woman who had extensive training in customer service told me, “We train our employees to smile when they’re on the telephone.”

I said, “Why? Nobody can see it.”

She responded, “Well, believe it or not, you can hear a smile on the other end of the telephone, and we find that it reduces stress in both the customer and the customer service agent.”

We were sitting in an office, so she had me do a test with her. She called me from the next cubicle and asked me to guess if she was smiling while she talked to me. I numbered each phone call and wrote ‘smile’ next to the number if I thought she was smiling. It took all of about five minutes, but I learned alot in that five minutes.

I could tell 100% of the time if she was smiling while talking to me. it changed the way the conversation went and the way she made me feel.

Over the years, I’ve tried this many times, and I find that if I smile, I usually get a better outcome than if I don’t.

Think about it: It’s free! And, apparently, there are more benefits to smiling:

I’ll leave you with a quote from a friend: “Smile! It looks good on you.”

Advertisements

About Angie Kinsey

Daughter, Sister, Wife, Mother, Auntie and Student of Life.

Posted on October 7, 2011, in Angie Kinsey, Anji-Kinzy-Whimzy, Inspirational and tagged . Bookmark the permalink. Leave a comment.

Please Leave a Comment, Shout Out, or Constructive Criticism

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s